Terms and Conditions

Conditions of Use

Welcome to Avedson.com or Avedson, LLC. Avedson.com offers various features, products, and services through its web portal. By accessing Avedson.com, using Avedson products or services, or utilizing associated software, you, on behalf of yourself and all individuals within your household, agree to the following terms and conditions.

To access certain Avedson.com services, a personal account is necessary, along with a valid payment method associated with the account, requiring both login credentials and a secure password. Should there be any payment issues, alternate valid payment methods linked to the account may be charged. Responsibility lies with the account holder for maintaining confidentiality and restricting access. Adults, as customers, may buy products for children using permitted payment methods, while individuals under 18 require parental or guardian involvement to use Avedson.com services. Avedson.com retains the right to refuse service, terminate accounts, revoke usage privileges, edit content, or cancel orders at its discretion.

All content included in or made available through Avedson.com including text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Avedson or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Avedson Service is the exclusive property of Avedson and protected by U.S. and international copyright laws.

Avedson is not responsible for any liabilities arising from disputes between the customer and their bank regarding credit card transactions. Please note that there may be a deliberation period for processing dispute claims. Avedson reserves the right to verify the eligibility of credit cards for use as a payment method through mobile phone or email.

Returns and Refunds

This policy outlines the procedures and guidelines for requesting refunds and returns for products purchased through the Avedson platform, whether through the mobile app or website. It is essential that you carefully review and understand these terms before proceeding with any purchases.

1. Refunds

• Avedson strives to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, you may request a refund subject to the terms outlined below.
• Refund requests must be submitted within the maximum of three (3) days of the purchase date.
• To initiate a refund, please contact Avedson customer support through the mobile app or website and provide details of your order.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 30 days for the refund to be processed and reflected in your account.

2. Returns

• Avedson accepts returns for eligible products within three (3) days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Avedson or the product is defective.
• To initiate a return, please contact Avedson customer support to obtain a return authorization and shipping instructions.
• Once the returned product is received and inspected, Avedson will process the refund or exchange accordingly.
• Restocking fee shall be implemented if applicable.

3. Non-Returnable Items

Certain products may not be eligible for returns due to hygiene reasons or other restrictions. These include but are not limited to:

• Perishable goods
• Personal care items
• Underwear

Please check the product description and terms of sale before making a purchase to determine if the item is eligible for return.

4. Damaged or Defective Products

• If you receive a damaged or defective product, please contact Avedson customer support immediately to arrange for a replacement or refund.
• Avedson may require photographic evidence of the damage or defect to process your request.

5. Refusal of Returns

• Avedson reserves the right to refuse returns or refunds if the product does not meet the eligibility criteria outlined in this policy.
• Returns that are damaged, used, or not in their original packaging may be subject to rejection.

Delivery Terms

This document outlines the terms and conditions governing the relationship between Avedson and delivery company partners providing transportation services for Avedson's products.

1. Scope of Agreement

These terms and conditions govern the relationship between Avedson and delivery company partners (referred to as "Delivery Partners") providing transportation services for Avedson's products.

2. Transportation Services

• Delivery Partners shall provide transportation services for Avedson's products from designated warehouses to customers' specified delivery locations.
• Delivery Partners shall ensure timely and secure delivery of products in accordance with Avedson's delivery standards and customer expectations.

3. Responsibility for Damaged Products

• Delivery Partners are responsible for ensuring that products are handled with care during transportation to minimize the risk of damage.
• In the event that products are damaged during the transportation process due to negligence or mishandling by the Delivery Partner or driver, the Delivery Partner shall be liable for the damages.
• Avedson reserves the right to seek compensation from the Delivery Partner for any damages incurred as a result of negligent transportation practices.

4. Reporting of Damaged Products

• Delivery Partners must promptly report any instances of damaged products to Avedson's designated contact person.
• Reports should include detailed information regarding the nature and extent of the damage, as well as any relevant documentation such as photographs or incident reports.

5. Resolution of Disputes

In the event of a dispute regarding responsibility for damaged products, Avedson and the Delivery Partner shall work together in good faith to resolve the matter amicably. If a satisfactory resolution cannot be reached through negotiation, the parties may seek mediation or arbitration as a means of dispute resolution.

6. Compliance with Laws and Regulations

• Delivery Partners shall comply with all applicable laws, regulations, and industry standards governing the transportation of goods, including but not limited to vehicle safety regulations and licensing requirements.
• Delivery Partners shall maintain all necessary permits, licenses, and insurance coverage required to operate legally within the jurisdiction(s) in which they operate.

Privacy Notice

By clicking "I Agree" or otherwise indicating acceptance, users of Avedson.com acknowledge that they have read, understood, and agree to be bound by the following terms and conditions governing the collection, use, and sharing of personal information.

1. Collection of Personal Information

• Avedson collects personal information from users of the app and website for the purpose of providing and improving our services.
• Personal information may include, but is not limited to, name, email address, contact information, and transaction history.

2. Use of Personal Information

Avedson may use personal information to:

• Provide and personalize our services
• Communicate with users regarding their orders, account status, and promotional offers
• Improve the functionality and user experience of the app and website
• Conduct research and analysis to better understand user preferences and behavior

3. Sharing of Personal Information

• Avedson may share personal information with trusted third-party service providers for the purpose of processing transactions, delivering products, and providing customer support.
• We may also share personal information when required by law or to protect the rights, property, or safety of Avedson, our users, or others.

4. Security Measures

• Avedson implements reasonable security measures to protect personal information from unauthorized access, use, or disclosure.
• Users are encouraged to choose strong passwords and to keep their account information confidential to further enhance security.

5. Consent

• By using the Avedson app or website, users consent to the collection, use, and sharing of their personal information as described in this privacy policy.
• Users may withdraw their consent at any time by contacting Avedson customer support.

6. Cookies and Tracking Technologies

• Avedson may use cookies and other tracking technologies to enhance the user experience and gather information about usage patterns.
• Users can adjust their browser settings to refuse cookies or to be notified when cookies are being used.

7. Children's Privacy

Avedson does not knowingly collect personal information from children under the age of 13. If we become aware of such information being collected, we will take appropriate steps to delete it.

Governing Law and Miscellaneous

Governing Law

This agreement shall be governed by and construed in accordance with the laws of CNMI, Guam, Micronesia Islands and North America. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts in the American Arbitration Association.

Modification of Policy

Avedson reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Avedson website or mobile app. It is the customer's responsibility to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding our terms and conditions, privacy policy, or any other matters, please contact Avedson customer support for assistance.